- Call 1-800-392-5986. For prompt service, please know the telephone number and meter number associated with the account. The meter number is the 6-digit number following DETEC on your meter or it can be located on your utility bill. We encourage you to rely on the automated system and do not select to speak with a representative unless necessary as you will experience long hold times due to heavy call volume. With your meter number, you should be able to report your outage quickly. The outage number is available 24 hours, every day.
Use our free Mobile App – (DETECmobile in the App Store). The DETEC Mobile App is the quickest and most accurate way to report your outage. You can setup a new user account or use your existing online member login details. Users will need to know all pertinent information for the account experiencing an outage.
Select Report Outage from the menu of this website. You will need an online login to report your outage. New users may create an account to do so. You will need to know all pertinent information for the account.
CUSTOMER SERVICE: 1-800-392-5986